Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mr777 Justice

Mr777 Justice

June 9, 2025

5  out of  5
rating by Mr777 Justice
"Just want to shout out Mason for helping me get car & renters insurance. Very thorough, helpful, and easy going throughout the phone call and process. Appreciate you again man !"
We responded:
"Thank you for your review! We are glad Mason was able to help you with your insurance needs. If you need anything, please give a call!"
Profile photo of jess

jess

May 28, 2025

1  out of  5
rating by jess
"This place ended up wasting my time and ultimately resulted in an unnecessary increase in my car insurance policy. My boyfriend already had an auto insurance policy with State Farm and an agent from this office (Sara, who no longer works there) contacted HIM about purchasing additional policies. This was not something we sought out to do. She mentioned a multi car discount if we added my car to his policy. Never did we state that we were engaged or married (this is relevant later). We got the quote, which lists the multi car discount on there, and purchased a 6 month policy for $887.82 ($147.97/month) on April 23. I was billed that amount ($147.97/month) on April 23 and May 23. Then I receive an email saying my June payment will be $196.92, nearly $50 higher. I ask them to explain the jump and the person I texted took all day to reply and just said “unless you are married there is no multi-car discount sorry”. They then told me to call the next day. When I called the next day, the person I spoke to confirmed that the multi-car discount was only applicable for engaged or married couples, despite the emails and quote from Sara received stating otherwise. The person I spoke to on the phone just kept blaming Sara but at the the end of the day, Jessie’s name is listed on the quote and she should’ve checked Sara’s work. How did it take you 2 billing cycles to realize I should not have this discount? I cancelled the policy immediately and went back to my old insurance, which resulted in a $20/month jump in price from the previous renewal offer they sent me, which I had declined since I purchased the State Farm policy. Now I have to pay a higher premium with the insurance company that I was already with since State Farm produced an inaccurate quote. I would’ve never purchased the State Farm policy without the multi-car discount."
Profile photo of Chris Greytech

Chris Greytech

May 19, 2025

5  out of  5
rating by Chris Greytech
"Mason was incredibly helpful in switching me from Progressive to State Farm, and he saved me more than half of what I was paying! I can’t recommend him enough—he took the time to explain everything clearly and made sure I fully understood what I was signing up for. It was a smooth, stress-free experience thanks to his support."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Ceasar Zambrano

Ceasar Zambrano

May 15, 2025

5  out of  5
rating by Ceasar Zambrano
"Mason was efficient and fast—highly recommend him."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Allie Parra

Allie Parra

May 7, 2025

5  out of  5
rating by Allie Parra
"Sara Adam’s went over and beyond to help me figure out all my policies and answered all the tedious questions I had! Seriously a great insurance agent and will give you a peace of mind."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Sarah St Clair

Sarah St Clair

March 25, 2025

5  out of  5
rating by Sarah St Clair
"I had the pleasure of working with Sara at this office. She was wonderful to work with and was able to get us a new homeowners policy and switch my mom to State Farm for way cheaper than her old insurance. She answered all my questions and was very timely with getting the necessary things done for our policies. It was a very positive experience and I’ll use her again in the future."
We responded:
"Thank you for your wonderful review! We're so glad to hear that Sara was able to help you and your mom find great insurance options. We appreciate your trust and look forward to assisting you again in the future!"
Profile photo of Carmel Mizambo

Carmel Mizambo

March 24, 2025

5  out of  5
rating by Carmel Mizambo
"I’ve been with this State Farm agency for almost 4 years and I’ve never had an issue with them and there personal. More specifically, Sara Adam’s has been a huge help when adding and working with my policies."
We responded:
"We’re honored by your positive feedback! We truly appreciate your loyalty over the past four years. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Alex Xu

Alex Xu

March 13, 2025

5  out of  5
rating by Alex Xu
"I can’t recommend Sara enough! As my insurance agent, she helped me save a significant amount on my homeowners, rental, and auto insurance—all while ensuring I had the coverage I needed. Sara was incredibly patient, taking the time to explain every option and answer my (many!) questions without ever making me feel rushed. Her communication was top-notch; she kept me informed at every step and promptly replied to emails and calls. What truly stood out was how "professional" yet "personal" Sara made the experience. She treated me like a valued client, not just a policy number, and tailored solutions to fit my unique situation. Her deep knowledge of insurance was evident—she always had clear, confident answers and even pointed out discounts I didn’t know existed! If you’re looking for an agent who genuinely cares, communicates brilliantly, and knows how to save you money, Sara is your go-to. Thank you, Sara, for making insurance stress-free and affordable. I’ll be referring everyone I know to you!"
We responded:
"Thank you for your fantastic review! We’re thrilled to hear that Sara provided you with excellent service, saving you money while ensuring you had the right coverage. We are always here to help! Thank you again!"
Profile photo of Luke Jeong (별숲)

Luke Jeong (별숲)

March 13, 2025

5  out of  5
rating by Luke Jeong (별숲)
"It is my first time living in Texas, and Sara Adams guided me how to get along in Texas with great service. Texas is very different to Massachusetts (where I came from), but thanks to her I am having no problem with the insurance procedures and claims. My car broke in at the very beginning of my travel from Mass to Texas. I was under panick, but Sara helped me with the claims and answered my questions. I am glad I met her as my agent. 혹시 텍사스에 처음 오시는 한국 분들을 위해서 적습니다. 개인적으로 미국은 보험이 매우 복잡하고 까다롭기에 좋은 에이전시를 찾기가 매우 어렵습니다. Sara Adams 라는 에이전시는 개인적으로 서비스도 매우 좋고, 질문도 진심으로 답변 주셔서 신뢰가 갔습니다. 현재까지는 매우 만족하고 있습니다. 한인 보험사보다 훨씬 확실한 커버리지와 적당한 가격이라서 추천합니다."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Sara was able to make your transition to Texas smoother and less stressful. It's great to know she provided you with the support you needed, especially during a challenging time with your car. If you have any more questions or need further assistance, don’t hesitate to reach out. Welcome to Texas!"
Profile photo of Elise Buck

Elise Buck

March 11, 2025

5  out of  5
rating by Elise Buck
"Sara was great. Got me everything I needed to get setup"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Raul Luevano

Raul Luevano

February 17, 2025

5  out of  5
rating by Raul Luevano
"Sara was wonderful, she made my switch effortless! Thank you!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Elena Gonzalez

Elena Gonzalez

February 3, 2025

5  out of  5
rating by Elena Gonzalez
"Jeanie was incredibly helpful. So kind and gracious when explaining the various policies and expedient in sending out all documents! A phenomenal experience."
We responded:
"Elena thank you for your time and I know Jeanie and I are so grateful for your business. It’s a pleasure having you as a client. "
Profile photo of Alaina Ingram

Alaina Ingram

February 3, 2025

5  out of  5
rating by Alaina Ingram
"We recently switched our renters and car insurance to State Farm, and working with Sara made the entire process an absolute breeze. She was incredibly knowledgeable, patient, and thorough in explaining our options, making sure we got the best coverage for our needs. Her friendly and professional approach turned what could have been an overwhelming task into an easy and enjoyable one. If you're looking for an agent who genuinely cares and goes above and beyond, Sara is the one to call. Highly recommend!"
We responded:
"Alaina this is such great news. I appreciate your time and I know Sara is extremely grateful for your attention to your personal insurance plan. "
Profile photo of Asa Toburen

Asa Toburen

February 3, 2025

5  out of  5
rating by Asa Toburen
"We recently switched car and renters insurance to State Farm. Sara was super helpful in guiding us through the process. We couldn't be more pleased with our experience"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Z H

Z H

January 23, 2025

5  out of  5
rating by Z H
"I recently switched my car insurance to State Farm, and I couldn’t be happier with the experience! I had the pleasure of working with Sara, who made the entire process incredibly smooth and stress-free. She was very knowledgeable, pointing out additional coverage options I could add to better protect myself—and the best part? These upgrades actually saved me money! Sara was easy to communicate with, and I appreciated how responsive she was through text, making it convenient to get everything set up quickly. I feel confident knowing I have the right coverage at a great price, all thanks to Sara’s expertise. Highly recommend working with her and State Farm for anyone considering a switch!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Michelle Millette

Michelle Millette

December 20, 2024

5  out of  5
rating by Michelle Millette
"Recently had to add a new car to our policy and we were nervous about the process and the new quote, but Sara Adams made everything easy and painless. It was already a stress dealing with having to buy a new car, I’m so grateful that our insurance situation was handled so well! And our quote was right within our budget. I Definitely recommend Sara Adams and this State Farm office for your insurance needs!"
We responded:
"Thank you Michelle. Changing insurance is stressful and happy Sara could set you up with a personal price plan. Welcome. "
Profile photo of Franchot Rivers

Franchot Rivers

November 22, 2024

5  out of  5
rating by Franchot Rivers
"I want to say Sara is amazing and so helpful. She was always willing to help me with any questions I had. Thanks again Sara!!!😁"
We responded:
"Franchot thanks for taking time to let us know about your experience. We love having you and your friends to care for all of your insurance needs. "
Profile photo of Sherrod Norwood

Sherrod Norwood

November 18, 2024

5  out of  5
rating by Sherrod Norwood
"My agent Miss Adams at State Farm insurance has shown me excellent service. I would highly recommend going by and seeing Mrs. Adams at State Farm insurance Chase Bank of I 35."
We responded:
"Sherrod thank you for your business. Glad Sara could help out and we always love referrals. Happy Holidays "
Profile photo of Justin Stclair

Justin Stclair

November 15, 2024

5  out of  5
rating by Justin Stclair
"Sara was very nice and was willing to help me in any way she could. I was even able to qualify for a bit of a discount."
We responded:
"Justin thank you for your business. Glad Sara could help out with your bundling discount. "
Profile photo of Jesse Wilcox

Jesse Wilcox

November 13, 2024

5  out of  5
rating by Jesse Wilcox
"Sara was great to work with. Had a quote and new policy in place within hours!"
We responded:
"Jesse thank you for your business. We are so happy you found us. Look forwaed to helping you and your friends with all of your insurance needs. "
Profile photo of Felipe Felipe Fuentes

Felipe Felipe Fuentes

November 1, 2024

5  out of  5
rating by Felipe Felipe Fuentes
"Agent Leslie gave me the best of attention; very efficient , professional , in good mood ,comprehensive, patient, helpful at all times during her service"
We responded:
"Felipe thank you for allowing Leslie and our agency to serve your family’s insurance needs. Be sure to let your friends know please and check back with her for family life insurance plans. Thank you for your business. "
Profile photo of Cristina

Cristina

October 31, 2024

5  out of  5
rating by Cristina
"Sara was friendly, knowledgeable, & extremely helpful with setting up my rental dwelling insurance. I am a first time landlord and she answered all my questions and helped me customize my policy to fit my needs and budget. You can tell she loves her customers & wants them to get the best possible service and coverage. I am grateful to have Sara as my State Farm rep!"
We responded:
"Cristina so glad you got to talk to Sara for options. You nailed it—she lives her job. Thanks for your time. Thank you for choosing our agency. "
Profile photo of Richard Torres

Richard Torres

October 23, 2024

5  out of  5
rating by Richard Torres
"Sara helped me get way better coverage than I had with USAA and saved me money at the same time!"
We responded:
"Congrats Richard. So glad you found us and Sara could help you with a Personal Price package. Thank you for your business. "
Profile photo of Steven Berry

Steven Berry

October 18, 2024

5  out of  5
rating by Steven Berry
"Sara was great! Very helpful with my concerns and answered all my questions easily. Thanks for everything ."
We responded:
"Steven thank you for your time and your business. "
Profile photo of Daniel Wurst

Daniel Wurst

June 5, 2024

1  out of  5
rating by Daniel Wurst
"Generally unresponsive to requests and mostly rude and condescending communication from her and her staff."
We responded:
"I am so sorry you have been disappointed. May I please get your name so I can get your problem resolved. I have 10 agents and being the owner I would love to resolve and fix the issue. Daniel it appears as per your profile we don’t have any record of a conversation since February when we reviewed your rate increases. I do wish I had control of these issues however all of our industry is seeing the increase and Angie in my office reviewed. My office received your request to move to another agency and we will honor this request. All State Farm agents have the same rates. I have 2 agencies and more employees and did not ever get a request to call you back. I would like the opportunity to fix the issue as my agency takes service as our top priority. Thank you for your business. "